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A consultant specialized in optimizing efficiency in Customer & IT Service Management | Reviews KPIs & SLAs, the 4 P´s and teams and their structures to identify obstacles and tap to the full potential | A professed generalist drawing from experiences in IT and customer services, transition management, consulting and counselling in many different branches. With stringent process and service management, traditional IT consulting services as well as consulting for customer and contact center services, the implementation of (v)ACD Systems (IVR / Dialer), routing charts, control of involved ASP and external services, recruiting, training, monitoring and controlling Customer Satisfaction leads to your optimal Net Promoter Score...

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