A consultant specialized in optimizing efficiency in Customer & IT Service Management
Reviews KPIs & SLAs, processes and team structures to identify obstacles and tap to the full potential
A professed generalist drawing from experiences in IT and customer services, transition management, consulting and counselling in many different branches.
With stringent process and service management, traditional IT consulting services as well as consulting for customer and contact center services, the implementation of (v)ACD Systems (IVR / Dialer), routing charts, control of involved ASP and external services, recruiting, training, monitoring and controlling Customer Satisfaction leads to your ideal Net Promoter Score...
Always at your service!