Consultancy specialized in optimizing efficiency in Customer & IT Service Management

Reviewing KPIs & SLAs as well as teams and their structures to identify obstacles and tap to the full potential

Professed generalist drawing from experiences in IT and Customer Cervices, transition management, consulting and counselling in many different branches.

With stringent process and service management, traditional ITSM consulting services leading to your optimal Net Promoter Score...

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mobile +49 172 3850 936 | Neukirchener Str. 60 | 41470 Neuss | Germany | service@idealitsm.us | http://idealitsm.us